FAQs

Common Questions

What are digital products and how do they work?

Here on Mompass we only sell Digital Products. This means when you purchase an item there will be no physical item shipped. All of your purchases will be downloads available immediately after purchase and used according to the sellers instructions. For more information about Digital Products, read our article on how to Create Passive Income with Digital Products.

I need help with an order.

Should you need any assistance with an order, the first step should always be to contact the seller directly. Should you need further assistance, Contact Us. We are always here to assist you with any questions or concerns.

Why do I still need to check out for Free Resources?

This is just how our system works. In order to activate a Free Download, the system will still force you to check out and submit an order. You will not be charged for anything in these instances.

How do I download my items?

Your downloads will be available immediately via the order confirmation email  you receive after making a purchase. Or they can alway be accessed via your Mompass account. To access your downloads:

  1. Click on the profile icon in the right side of the site menu.
  2. Click ‘Downloads’. All of you purchases and downloads will be available on this page.

What is Round Up for Charity?

Rounding up for charity is completely optional in every purchase. If you choose to round up for charity, this means the difference between your total and the next full dollar amount will be donated to the featured charity. Currently all donations will go to Every Mother Counts. You can find out more about their organization at EveryMotherCounts.org.

To read more about how Mompass Gives Back, Click Here.

Can I get a refund?

Due the nature of the products sold on Mompass and their instant delivery, most of the time there will not be any refunds or returns. If you have an issue and would like a refund, please start by contacting the seller you purchased from.

For Sellers

How do I sign up?

Ready to sell on Mompass? Signing up is easy! Just choose your membership structure HERE, and follow the prompts on the next few pages.

What can I sell on Mompass?

Any digital product! From templates, courses, services… anything you can either download directly or download a link to. What can’t you sell? Any physical product that would need to be shipped to a customer.

What is passive income?

Picture this: Passive income is like money magic, where you earn an income with the least amount of effort and time put in. For all the amazing mothers out there, passive income can be your secret superpower.

Imagine earning income all while you juggle diapers, tackle school drop-offs and pick-ups, and go to playdates. Passive income lets you be a mom while providing for your family at the same time, freeing you from the grind of a 9-to-5 job and making more time for you and your loved ones.

Passive income can come from different sources, making your financial stability stronger. No more relying on a single income source. And, it can be as creative as you are. Whether it’s digital products, online coaching, creating online courses, or other exciting ventures, you can explore opportunities that match your interests and talents.

In a nutshell, passive income is like your trusty sidekick, giving you the freedom and security to focus on your family and personal happiness. You get to earn an income while you sleep, be a mom, travel, and LIVE. It’s your secret weapon for conquering the challenges of motherhood with confidence and future stability.

For more info, read our article about how to Create Smart Passive Income with Digital Products.

How do I add my digital products to my store?

All products are uploaded to the product listing as a PDF. So, depending on the product, sellers can upload the product itself if it is already in PDF form, or they can upload a PDF of instructions for accessing the product. For example, if you are selling a printable product, the item can be uploaded directly. Should you be offering a course or service, upload instructions with a link to your personal website, or a link to the course or whatever it may be. Canva templates and other templates are similar. Upload a PDF with a link to the template on the platform it is to be used on. Contact us for assistance.

How do the commission-based free accounts work?

If you choose a commission-based selling structure, 7% will automatically go to Mompass as a seller fee, and the rest goes to the seller. Whether you choose a free plan or paid membership largely depends on sales volume. Most members choose a paid membership, because overall it will cost less when they have a large sales volume. If you have items priced on the lower side, and a lower sales volume, the commission-based plan would be best.

Do I have to be a Mom or a woman to join?

Nope! We are an equal opportunity platform that welcomes any person who identifies with our goals. We do ask that you are a parent looking to grow your digital product business, and are looking for the flexible hours and income to spend more time with your family!

What is a 1099 and why do you need my tax information?

Since you are considered an independent contractor of Mompass, you will be required to pay taxes on your income generated through us. We have you fill out a W-9 with your tax information, so when tax season comes around we can generate a 1099 form for you to submit with your yearly taxes.

What are Free Resources?

Anyone is allowed to list a Free Resource (or Freebie) that will help them capture customers and their contact info for future sales. If you would like to list a Freebie or Free Resource just enter $0.00 for the price and it will show up in your shop, as well as on our Resources page!

Can I bulk upload products?

On the “Tools” tab of the Seller Dashboard you will find the options to bulk upload and download products. This is useful if you are copying items from other Marketplaces.

How would I list a Workshop?

Easy! This is how to do it:

Create a PDF with a link to the workshop and the workshop information, and use that as your Digital Download. It can be a link to a pre-recorded workshop, or other recording, or a link to a Zoom meeting at a specific date and time!

How much does it cost?

We offer a 14 day free trail with our recurring subscription memberships. If you choose to continue selling with us after that time, you can choose to pay monthly or save 15% by choosing our annual plan. We also offer a Per Sale, commission-based seller account. This means rather than paying a recurring membership fee, only 7% of each sale will be earned by Mompass, and there are no other fees. You can check out all of our memberships and pricing on our Memberships page.

Do you have an affiliate program?

You can find more information about our Affiliate program and apply to become a Mompass affiliate on our Affiliates page.

How do I cancel my account?

We will be sad to see you go, but you can cancel your account at any time. Please visit the Membership tab from your Seller Dashboard.

Can I get a Tutorial?

Tutorials are coming soon! In the meantime, please Contact Us if you need assistance.

How do I access my Seller Dashboard?

To get to your Seller Dashboard, click the “Seller Dashboard” link in the top left corner of the website.

How do I get paid?

When you sign up as a Mompass Seller you will be prompted to set up a free Stripe account. Your payments will automatically come through Stripe. We have a $25 minimum for payouts, and payouts happen 7 days after a sale completes. To set up your payments, go to your Seller Dashboard -> Settings -> Payment to connect to Stripe.

The Category I need doesn't exist.

If you have any new category suggestions, please Contact Us to let us know! We’re always happy to add new categories.

The Attribute I need doesn't exist.

If you have any new attribute suggestions, please Contact Us to let us know! We’re always happy to add new attributes.

Why do I still need to check out for the Free Membership and Free Resources?

This is just how our system works. In order to activate a Free Membership or get your downloads, the system will still force you to check out and submit an order. You will not be charged for anything in these instances.